PRIVACY POLICY
Information We Collect
How We Use Personal Information
- present you with information through our Website and email services;
- process orders; maintain and improve our Website;
- respond to your requests and provide customer service, including responding to any problems that may arise, such as difficulties in navigating our Website or accessing certain features;
- personalize or display advertisements to you on third-party platforms;
- improve our services or offerings; and
- fulfill our legal or contractual obligations to you.
Security
Cookies and IP Addresses
- Details on Our Use of Cookies and How to Opt Out of Advertising Cookies
- Essential Cookies. Essential cookies make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. We use Google Tag Manager on our Website to manage tags on our Website. It is not really a cookie, but it is essential to the functioning of our Website and cannot be opted out of. We use other cookies controlled by us to identify trusted web traffic and preserve your session across page requests.
- Analytics Cookies. Analytics cookies help website owners to understand how visitors interact with their website by collecting and reporting information anonymously. We use Google Analytics to do this. You can opt-out Google Analytics by downloading and installing the browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout. We also use Bugsnag to detect crashes, and
- Social. Facebook Connect is a single sign-on application which allows users to interact on other websites, including our Website, through their Facebook account.
- Advertising Cookies. As explained above, marketing cookies are used to track visitors across websites, for the purpose of displaying ads that are relevant and engaging for the individual user and thereby more valuable for website publishers and third-party advertisers.
- Retargeting and Remarketing. We may, in conjunction with third party marketing services, gather information from your visit to our Website for purposes of reminding you about our products in the future. This means that we may display advertisements to you about our products on other websites, such a Facebook, based on usage data collected during your visit to our Website. We use Google Dynamic Retargeting for this purpose. To opt out of seeing personalized ads via the Google platform, please visit: https://support.google.com/ads/answer/2662922?hl=en. For more information regarding how Google uses cookies in advertising and how you can control advertising cookies, please visit: http://www.google.com/policies/technologies/ads. To personalize the ads you see via the Google platform, visit http://www.google.com/settings/ads. For more information on how Google uses data when you visit its partners’ websites or apps, visit http://www.google.com/policies/privacy/partners.
- Behavioral Advertising. When trackers are used to monitor your traffic across websites in order to discern your interests for the purpose of showing you ads from third party companies, this is behavioral advertising. We may allow service providers such as Facebook to track you when you visit our Website for the purpose of behavioral advertising– unless you are a California resident. You can opt out here: https://www.aboutads.info/choices.
- Browser Opt-Out
- Google Chrome
- Mozilla Firefox
- Safari
- Opera
- Microsoft Internet Explorer
- Safari for iOS (iPhone and iPad)
- Chrome for Android
- Windows Phone
- Mobile Opt-Out to limit interest-based advertising
- Children
- External Websites
- How to Access Your Personal Information
- Visitors Outside the U.S.
- Changes to This Privacy Policy
- Contact Us
- Supplemental Privacy Policy for California Residents
- California Notice of Collection
- providing certain services (e.g., account servicing and maintenance, customer service, analytics, and communication about the services);
- our or our service provider’s operational purposes;
- auditing consumer interactions on our Website;
- detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;
- bug detection and error reporting;
- customizing content that we or our service providers display on our Website;
- improving our existing products and services;
- other uses that advance our commercial or economic interests, such as communicating with you about relevant products and services available to you from third party partners; or
- other uses about which we notify you.
- Examples of these types of uses are identified below and discussed more generally above. We may also use the below categories of personal information for compliance with applicable laws and regulations, and we may combine the information we collect (“aggregate”) or remove pieces of information (“de-identify”) to limit or prevent identification of any particular user or device.
- Summary Categories of Personal Information, Sources, and Third Parties we share it with
Category of Personal Information Collected
Categories of Sources
Examples of Uses
Categories of Third Parties We Share That Information With
Identifiers, such as your real name, postal address, mobile device identifiers, Internet Protocol (IP) address, email address, account name
You, if you choose to provide to us.
Automatically collected from you when you use the Website.
From third parties.
Responding to your requests for information.
We need your IP address to serve pages of the Site to you.
To email you promotions if you opt in to receiving commercial email from us.
To send you advertising by email and by postal mail.
To serve our ads to you when you visit other websites.
Service providers.
Third parties, such as analytics providers.
Third parties, such as Facebook and Google, to show you our ads on their websites or websites that that use their advertising technology.
Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary.
Third parties for sales of transfers of our business or assets
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, signature, address, telephone number, bank account number, credit card number, debit card number. Some personal information included in this category may overlap with other categories.
You, if you choose to provide it to us.
To fulfill your orders. To confirm your identity.
Service providers, such as payment processors.
Other individuals or companies at your request, such as shippers.
Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary.
Third parties for sales of transfers of our business or assets
Commercial information, such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
You, by using our Website and buying our products.
To fulfill your orders and anticipate future orders.
To keep track of what we have sold to you.
Service providers.
Other individuals or companies at your request.
Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary.
Third parties for sales of transfers of our business or assets.
Financial data, such as credit or debit card number, verification number, and expiration date, to process payments and information about your transactions and purchases with us.
You, if you choose to provide to us.
Fulfilling your purchase orders.
Service providers, such as shipping companies and payment processors, for example, Stripe.
Third parties relating to legal requests, if required by law.
Device information and identifiers, such as IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device and advertising identifiers
You, by using our Website.
We and our service providers collect this info automatically.
Personalizing your experience on our Website to your browser.
Service providers.
Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary.
Third parties for sales of transfers of our business or assets
Internet network and electronic activity device information, such as information about files you download (if you have an account)
By IP address: landing pages, browsing activity, content or ads (about our Website and affiliated websites) viewed and clicked, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, the URL that referred you to our Website, the websites you visit after our Website; if you share our content to social media platforms; and other web usage activity and data logged by our web servers, whether
Your, through your device, by using our Website.
Analytics providers.
Advertising providers that we hire to advertise our products and Website online.
Cookies and tracking technologies.
Personalizing your experience on our Website.
Marketing and advertising our products, specifically, understanding which of our marketing campaigns resulted in your visit to our Website.
We use IP address to understand the general geographic location of our customer
Service providers.
Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary.
Third parties for sales of transfers of our business or assets.
you open an email and your interaction with email content, access times, error logs, and other similar information.
See Sections 2 and 3above for more information about how we collect and use this information
base, and to point out to you your nearest Luminaire showroom, if any
Geolocation data, such as your postal address and your IP address. We infer your general location from your IP address.
You, if you choose to provide to us. Your use of our Website/automatically collected from you.
Responding to your requests for information.
Mailing your products to you.
We use IP address to understand the general geographic location of our customer base, and to point out to you your nearest Luminaire showroom, if any
Responding to your requests for information.
Mailing your products to you.
We use IP address to understand the general geographic location of our customer base, and to point out to you your nearest Luminaire showroom, if any
Service providers.
Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary.
Third parties for sales of transfers of our business or assets.
Inferences drawn from other personal information, such as profile reflecting a person’s preferences
Third parties, such as Google Analytics, who create profiles based on your Internet browsing behavior
Targeting our ads to you on other websites
We do not share this information
Social media information (which may include personal identifiers, photos, location, user generated content, demographic information).
If you link your account or access the Website through a third-party connection or log-in, we may have access to any information you provide to that social network depending on your p