FAQ

A vast majority of our products are made to order, meaning your piece is individually built for you after your order is placed. Delivery times vary for each collection in our catalog. You can see estimated delivery times listed on each product page and on your order confirmation email. If your order experiences a change in timeline, we will keep you updated via email.

Definitely! A majority of our products are available in different colors and (most) are available in custom configurations. Please contact us, to learn more about customizing products, simply email us at info@spacixs.com or call 786-953-2027. Our design team specialists are excited to help you select the perfect piece.

Our delivery partner schedules deliveries Monday–Saturday based on location and carrier availability. Please contact our delivery partner through the scheduling email provided to schedule your delivery. For more remote locations, delivery will be scheduled over the phone by the local delivery team.

You will receive email updates throughout the fulfillment process, including a tracking number once your order leaves our partner factories depending on your purchase order. Feel free to contact us at any point along the way. 

We may have some of our most popular combinations for sale on our In Stock list. While this option does not permit you to customize your piece, it does enable you to get it faster.

Call us at 786-953-2027 or contact us to learn more about all of our In Stock options.

For more information — see our policies on our Shipping & Returns page here.

Yes we do! Please click “ Design Trade Program” if you are an interior designer or an interior stylist, and sign up with your credentials to access our Trade specials.

Once we receive your order we get to work on it right away. This means that changes are not always possible. You should also know that once an order is placed, it cannot be changed online. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact us at info@spacixs.com to make a request for a change not later then 24 hours. We will make our best efforts to apply the requested change if request is no later than 24 hours. If the item ships prior to confirmation of a change request, you are ineligible to return it following our standard return policy – Shipping & Returns.

If you experience a problem with any product you purchased from Spacixs that offers a manufacturer warranty, please contact Spacixs Customer Service. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.

We offer discounts for members of the trade such as designers, architects and contractors who have presented appropriate credentials and been approved. In addition we may be able to offer special discounts for large volume orders. Please contact Customer Service with any questions.

If you are a retailer, we do offer wholesale terms on specific products with discounted prices and a minimum order quantity. Please send us an email to info@spacixs.com with your company details and we will revert back to you.

At Spacixs, all sales are tax free if your order is delivering outside the State of Florida.

Spacixs has offices and showrooms located in Florida which requires us by law to collect tax for orders delivering to in Florida. If tax is applicable to your delivery address it will be calculated during Checkout. For trade professionals with resale certificates, these taxes can be waived. Our Design Trade Program can help you submit the proper tax exemption forms.

If you are paying with a debit or credit card an authorization will occur when you place an order. To ensure the funds are still available, we will reauthorize the card weekly until the items ships, then the authorization will turn into a charge. Orders with multiple items may be split into different shipments depending on where the items ship from, which may result in multiple charges.

Spacixs contacts your bank to confirm the validity of the payment method. Your bank holds the funds until the order processes or the authorization expires. Some banks will call authorizations “pending” or “processing” charges, but this isn’t an actual charge. Authorization holds can last from 3 to 7 days depending on the bank.